Privacy Policy

GLC TEC (hereinafter referred to as "GLC") takes your personal data and privacy very seriously. Please carefully read, understand and agree to this Policy before you submit any of your personal or private data to GLC.

This Policy provides major policies of GLC on your personal and private data; however, it is hardly possible to eliminate all doubts about data processing with a simple policy. Therefore, GLC may provide additional information exclusive to certain customer products or services as a supplement to this Policy, so that customers will be informed if personal data is processed for special purposes. Please note other forms of such notifications when you use GLC products or services.

Please carefully read and thoroughly understand this Privacy Policy before using GLC products and services, and use relevant products and services only after you are sure that you have fully understood and agreed to it.

1. Our collection of your personal information

1.1 When you create an account, purchase or register a product or service

If you submit an application online to create an account or purchase or register any of our products or services, including such applications as fulfillment of your purchase orders, delivery of your products or services, product activation or verification, making of changes at your request, provision of technical support, or license renewal, we may require you to provide corresponding personal data, such as your name, email address, mobile number, delivery address, product information, purchase time, and payment method to facilitate order processing, product download and service acquisition.

1.2 When you upgrade a service

GLC may collect the system and application information of your client to timely inform you of any available system and application updates. Information collected for such purpose includes such items as device name, system and application version, operating system and browser version, and regional and language settings. The above information is limited to be used by GLC only to notify you that application updates are available.

1.3 When you locate a fault

If an exception occurs to your device or application, and you choose to send relevant information to GLC and require GLC or its partners to provide fault analysis services, GLC may collect such information as device model, application name and version, device ID, and error log.

1.4 We will collect and use the corresponding personal information based on the specific function you select:

1.4.1 When you bind your device for using any GLC products and services, we will collect the product serial number and product verification code you bound. Such information is the unique basic product information that must be collected for binding the product and further providing relevant services for you.

1.4.2 When you are installing the software and using relevant products and services, to ensure your account security, we will request permission for your phone status for receiving and recording the International Mobile Equipment Identity (IMEI) of your phone. Please understand that such information can identify the client you bound and is collected to ensure safe and normal service operation. You can choose not to grant such permission, which however, will result in the failure to identify the client you bound.

1.4.3 When you use our application to scan a QR code or take a picture, we will request permission for your device camera. After granting the camera permission, you may use this function to perform such operations as scanning a QR code, taking pictures, and performing authorized face recognition in certain scenarios. Please be aware that we will only acquire this permission when your active authorization is given, and will present you the shooting interface.

1.4.4 When you select a picture with a recognizable QR code from your phone album, we need to acquire your album/storage permissions to identify and obtain device type and device SN to complete adding;

1.4.5 When you use a value-added service, we will collect your personal information directly related to the service purpose, and will inform you of the specific service purpose and information contents with a service description or service regulation. Such information must be collected for our provision of various value-added services. If you refuse, you may not be able to use relevant services properly.

1.5 Security protection and maintenance service

To meet the basic requirements of such laws and regulations as the Cybersecurity Law and the provision of services, and protect your account and system operation security, we will collect relevant information generated during your use of our products and/or services, including:

1.5.1 When you use our services to manage the device you bound, we will automatically receive and record information of the device, including type, model, firmware number, MAC address, system version number and system settings. We, relying on such information, provide services for you and ensure the safe operation of the device. For instance, when the system is set to allow automatic device upgrades (enabled by default for some devices), we will automatically install and run the upgrade package when an upgrade package is available to ensure your device and the software you are using are always effectively matched.

1.5.2 To help us better understand the operation of the software and relevant services and ensure operation and service security, we may record web log information and such information as the frequency of using the software and relevant services, crash data, error reporting or abnormal service data, system operation status of abnormal device, overall installations and usage, and performance data.

1.6 Location-based services

When you require using services based on geographic location information, for instance, GLC may collect, use and process the precise or rough geographic location data of your device for provision of the said services. The collected information includes your device account, type, model, and the real-time geographic location of your device. The location information is collected anonymously to provide and improve location-based products and services.

1.7 Collection and use of non-personal information

Non-personal information refers to information that cannot identify a specific individual, including the number of visitors to our website and the number of hits on our web page. GLC will collect such information to know how users use our website, products or services, so that we can improve ourselves to meet customer needs. GLC may decide whether to collect, use, transfer or disclose non-personal information for any other purposes at its own discretion.

2 Our use of your personal information

When we need to perform our obligations to you under the user agreement and/or service contract, or the legal obligations we are bound by, or we think it is necessary to protect the legitimate interests of us or third parties through evaluation, we will, with your consent, process your personal information for the purpose described herein. We will use your personal information in strict compliance with this Policy and its updates.

2.1 We will use your personal information according to the following rules:

2.1.1 We will use it in accordance with the provisions of this Policy and to realize the corresponding product and/or service functions.

2.1.2 We may integrate and use your personal information and/or other information legally obtained by us related to the use of your services or products (hereinafter referred to as "Other Information") to prevent, detect and investigate frauds, infringements, security hazards, and illegal acts or acts breaching agreements with us or our affiliates.

2.2 Please note that all personal information you provide or authorize us to collect when you are using our products and/or services will continue to be authorized to use by us during your use of our products and/or services unless you delete or refuse our collection through account settings or system settings. When you close your account, we will stop using and delete your personal information, unless otherwise stipulated by laws and regulations.

2.3 We will make statistics on the use of our products and/or services, and may share these statistics with the public or third parties to show the overall use trend of our products and/or services and/or form relevant market satisfaction research reports, service improvement plans and other research results. However, these statistics will not contain any of your identification information.

2.4 When we display your personal information, we will desensitize your information by including content replacement and anonymous processing to protect your information security.

2.5 If we want to use your personal information for other purposes not specified in this Policy, or the information collected for specific purposes for other purposes, we will ask for your consent in advance by presenting you the checking option for you to choose on your own initiative.

2.6 We hereby remind you that if the information cannot identify your personal identity alone or in combination with other information, it does not belong to your personal information in the legal sense; if your personal identity can be identified by your information alone or in combination with other information, the information will be treated and protected as your personal information in accordance with this Policy during its combined use.

3. Exceptions with authorized consent

According to relevant laws and regulations, your authorization and consent are not required for collection of your personal information under the following circumstances:

(1) related to national security and national defense security;

(2) related to public safety, public health and major public interests;

(3) related to judicial or administrative law enforcement such as criminal investigation, prosecution, trial and execution;

(4) for the purpose of safeguarding the life, property and other major legitimate rights and interests of yours or other individuals, but is difficult to obtain your consent;

(5) personal information disclosed to the public by yourself;

(6) personal information collected from legally publicly disclosed information, such as legal news reports, government information disclosure and other channels;

(7) necessary according to agreements signed with you and performance of relevant agreements or other written documents;

(8) necessary for maintaining the safe and stable operation of the provided products and services, such as finding and handling the faults of products and services;

(9) personal information necessary for carrying out statistics or academic research by academic research institutions based on the public interest and is de-identified in the results of academic research or description provided to the outside world;

(10) other circumstances stipulated by laws and regulations.

4. How we disclose your personal data

GLC will disclose your personal data only if the following conditions are met. GLC will never disclose your personal data to a third party unless:

4.1 You have expressly agreed:

Only after your approval, GLC will disclose your personal data to other companies;

4.2 Disclose your personal data to other GLC branches or authorized third parties:

GLC may need to provide you with some services with the assistance of some partners, so GLC needs to share some of your personal data with the partners to enrich our services and meet your needs. For instance, when you decide to buy GLC products online, GLC will need to submit your personal data to relevant logistics manufacturers, so that these manufacturers can deliver the products to you, or allow our partners to provide other customer services to you. GLC strictly prohibits GLC branches or authorized third parties from using the shared information for other purposes.

4.3 Disclose your personal information as required by law:

At the request of law, litigation, judicial or government authorities, GLC may provide your personal information. If GLC involves reorganization, merger or liquidation, your personal data may also be provided to the counterparty.

5. How we keep, update, change or check your personal data

We will keep your personal information for the period necessary to achieve the purposes described in this Privacy Policy, unless required or permitted by law to keep such information for a longer period of time. You should be responsible for the accuracy of the personal information submitted and GLC will make commercially reasonable efforts to ensure the accuracy of your personal information. GLC will delete or change the information according to your requirements. You can send emails to soporte@glctec.com to contact us and put forward your requirements. According to the terms and agreement of GLC, you can manage your personal information at any time.

6. How we protect your personal data

GLC will take all reasonable precautions. We have used security measures in line with industry standards to protect the personal information you provided from unauthorized access, public disclosure, use, change, damage or loss.

We have established special management systems, processes and organizations to ensure the security of information:

(1) Establish a strict data use and access system and adopt strict data access permission control and multiple identity authentication technology to protect personal information and avoid illegal use of data. We only allow authorized personnel to access personal information and require them to perform corresponding confidentiality obligations.

(2) Take special data and technical security audit, and set up log audit and behavior audit.

At the same time, we will also take other security measures:

(1) Establish data classification and grading system, data security management specification, and data security development specification to manage and standardize the storage and use of personal information.

(2) Strengthen safety awareness. We will also hold security and privacy training courses to enhance the awareness of employees of the importance of protecting personal information.

GLC will take all reasonable and feasible measures to ensure that irrelevant personal information is not collected. We will only keep your personal information for the period required to achieve the purpose stated in the cost policy, unless the retention period needs to be extended or permitted by law.

We will store in China the personal information of users collected in China in accordance with laws and regulations. We will not transmit your personal information abroad unless there is a mandatory retention requirement by law.

We will keep your personal information for you during your use of products or services. If you close your account or actively delete your personal information, we will continue to save your specific personal information for a period of time after you closed your account or deleted your personal information in accordance with laws and regulations such as the Electronic commerce law and the Cybersecurity Law; For instance, the Electronic commerce law of the Argentina requires that the storage time of commodity and service information and transaction information shall not be less than three years from the date of completion of the transaction. When that date arrives, we will delete the information immediately or anonymize it.

The internet environment is not 100% secure. We will try our best to ensure or guarantee the security of any information you send us. If our physical, technical or management protection measures are damaged and result in unauthorized access, public disclosure, tampering or destruction of information, and damage to your legitimate rights and interests as a result, we will bear corresponding legal responsibilities.

If a personal information security incident happened unfortunately, we will, in accordance with the requirements of laws and regulations, timely inform you of the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, the suggestions you can take to independently prevent and reduce risks, and the remedial measures for you. We will timely inform you of the relevant information of the event by such means as email, letter, telephone, and notification. If it is difficult to inform the personal information subject one by one, we will take a reasonable and effective way to make an announcement.

At the same time, we will, in accordance with the requirements of regulatory authorities, actively report the disposal of personal information security incidents.

7. How we process personal data of minors

If the law has relevant provisions, GLC will not collect personal data of minors without the consent of the guardian. We will only, to the extent permitted by law, or obtain the consent of the guardian in accordance with local laws, or for the protection of minors, use or disclose personal data about minors. The definition of minors should take into account the applicable laws and the cultural practices of various countries and regions.

8. Cookie policy

To ensure the normal operation of our website, sometimes we will place small data files on your computer or mobile device, which are called cookies. A cookie is a simple text file stored on your computer or mobile device by the server of the website and its contents can only be retrieved or read by the server. Each cookie is unique to the browser. It contains some anonymous information, such as unique identifiers, website names, and some digits and numbers. It allows websites to remember information such as your preferences or shopping cart content.

Most large-scale websites or internet service providers will enable the website to remember you during your visit (using session cookies) or revisit (using persistent cookies) to improve user experience. Cookies can help websites remember your settings such as language, font size and other preferences you used when browsing websites on your computer or mobile devices, so that you will not need to re-configure such settings every time you return to the websites. If a website does not use cookies, then every time you enter a new web page of the website, you will be deemed as a new visitor. For instance, when you enter the detailed data and move to another web page, the web page will fail to identify you or to keep you logged in.

Our cookies will not be used to identify your identity, but only to make the website work better and more conveniently when you visit. If necessary, you can control or delete cookies, or you can delete all cookies on your computer, or disable cookies in most browsers. However, if you do, you may have to manually adjust some preferences every time you visit our website.

GLC will not use cookies for any purpose other than those described herein, nor will they be used to collect any personal data for any other purpose.

9. Your rights

We will keep your personal information for the period necessary to achieve the purposes described in this Policy, unless required or permitted by law to keep such information for a longer period of time. We guarantee that you exercise the following rights to your personal information:

9.1 Access to your personal information

You have the right to access your personal information, except for exceptions provided by laws and regulations. If you want to exercise the data access right, you can follow these ways by yourself: log in to the web UI or application provided by GLC using GLC ID. If you fail to access the personal information through the above channels, you can contact us at any time by sending emails to soporte@glctec.com.

9.2 Correction of your personal information

If you find that there are errors in your personal information processed by us, you have the right to ask us to make corrections. You can apply for correction using the methods listed in "1. Access to your personal information".

9.3 Deletion of your personal information

You can request us to delete your personal information in the following cases:            9.3.1 if our handling of personal information violates laws and regulations;

9.3.2 if we collect and use your personal information without your consent;

9.3.3 if our handling of personal information violates the agreement with you;

9.3.4 if you no longer use our products or services, or you closed your account;

9.3.5 if we no longer provide products or services for you.

If we decide to respond to your deletion request, we will also notify the entities that obtain your personal information from us and ask them to delete it in time unless otherwise provided by laws and regulations or these entities have obtained your independent authorization.

9.4 Change of the scope of authorization consent or authorization withdrawal

You can change the scope of personal information you authorized us to continue to collect or withdraw your authorization by such means as deleting information, closing a service or function, setting privacy in the software, or applying permission management. You can also withdraw all your authorization to our continuing to collect your personal information by closing your account.

You also need to understand that each business function needs some basic personal information to be completed. When you withdraw your consent or authorization, we cannot continue to provide you with the services corresponding to the withdrawal of consent or authorization, nor will we process your corresponding personal information. However, your decision to withdraw your consent or authorization will not affect the previous personal information processing based on your authorization.

9.5 Closing of personal information subject account

You can apply for closing of your account through customer service or through means we publicly announced. After you close your account, you will no longer be able to log in or use our products or services with your account. You will no longer be able to log in or use the above services using this account. The points, orders, qualifications and discounts you have obtained will be deemed to be abandoned by you and you will not be able to continue to use them. You understand and agree that we cannot assist you in resuming the above services.

If you decide to close your GLC ID after careful consideration, you can close your account on the relevant function page of our products or services you are using.

You can email to soporte@glctec.com at any time to contact us for account closing.

For affairs requiring manual processing, we will complete the processing within 15 working days. After account closing, we will stop providing you with products or services and delete your personal information according to your requirements, unless otherwise stipulated by laws and regulations.

10. Update of this Privacy Policy

10.1 GLC may modify and update this policy from time to time. You can obtain the latest version of the terms of this agreement by visiting www.glctec.com.

10.2 Without your express consent, we will not limit your rights under this Policy. For major changes, we will notify you in such forms as notification, pop-up window, and email.

10.3 Major changes referred to in this Policy include but are not limited to:

10.3.1 Major changes in our service mode, such as the purpose, type and method of processing personal information;

10.3.2 Major changes in our ownership structure and organizational structure, such as owner changes caused by such factors as business adjustment, bankruptcy, M & A, and reorganization;

10.3.3 Changes in main objects of user information entrusted processing, sharing, transfer or public disclosure;

10.3.4 Major changes in your rights and the way you exercise them during your use of our services;

10.3.5 Changes in the responsible department, contact information and complaint channel for handling personal information security;

10.3.6 High risk indicated by the user information security impact assessment report.

11. Contact us

If you have any questions, comments or suggestions about our policy, you can send emails to soporte@glctec.com to contact us. In most cases, we will reply within 15 days.

Appendix:

Under this service, the names of the third-party SDKs we access and the description of the operator are publicized as follows:

We will strictly detect the accessed third-party SDKs and publicly explain the latest information of the accessed SDKs to you in a timely manner.